Please read the following carefully. Your use of the TIANA JEWEL website ("https://www.tianajewel.com/") and purchase of the products (or services) ("Products") on it means that you agree to these terms and conditions ("Terms").
We may revise these terms and conditions at any time by updating this page. You should check the Website from time to time to review the latest updated current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.
Shopping with TIANA JEWEL
We will take all reasonable care to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered. The fact that you receive an automatic order acknowledgement does not necessarily mean that we will be able to meet your order.
Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation by email. When we despatch the order the purchase contract will be made even if your payment has been processed prior to despatch, unless we have notified you that we do not accept your order or you have cancelled your order.
We reserve the right to refuse an order when we cannot obtain authorisation for your payment, TIANA JEWEL or any of our partner services suspect fraud, if there has been a pricing or product description error, if you do not meet any other eligibility criteria set in our terms and conditions
Payment & Security
Orders may be processed online using a credit or debit card supplied by VISA, MasterCard, Delta and American Express, additional payment methods are available when ordering with PayPal.
To ensure that shopping with TIANA JEWEL is secure, we use 128-bit SSL technology so that communication between our site and you are encrypted. We use PayPal and Stripe to operate our payment gateway.
Your credit card company may also carry out additional security checks. In the event your card is declined please contact your card issuer to authorise the transaction.
We may feel the need to carry out additional security checks to help protect both TIANA JEWEL Limited and its customers. In these cases we may ask for additional proof of ID such as a driving licence or utility bill. You will be contacted either by email or by phone if this is necessary.
Contract cancellation under the Distance Selling Regulations
You are entitled to cancel this contract if you so wish provided that you exercise your right and notify us no longer than 7 working days after the day on which you receive your order.
If you wish to exercise your right to cancel this contract after your order has already been despatched, we will refund the original purchase price and delivery charge, provided that you have notified us in writing no longer than 7 working days after the day on which you receive the order, and that you have taken reasonable care of the products and not used them.
Please note that your right to return Products does NOT apply to products which fall into the following categories unless they are faulty or not as described: Made to measure or personalised goods, Perishable goods (such as flowers and chocolates), Unsealed software, CDs, DVDs.
Discounts & Promotional Codes
Promotional codes and discounts unless otherwise stated only one code may be used per person per transaction, any orders stacking discounts maybe cancelled without notice. Unless otherwise stated codes expire within 1 month of first release and/or publication. We reserve the right to cancel and promotional code for any reasons without notice.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses.
including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
TIANA JEWEL may modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
Termination shall be without prejudice to our other rights.
We act as principal on its own account and not as agent for you or any other person.
If we do not enforce any provision of this agreement such will not be considered a continuing waiver.
In the event that any part of these Terms is held to be unenforceable, such part will at TIANA JEWEL Limited option be construed as far as possible to reflect the parties' intentions and the remainder of the provisions will remain in full force and effect.
These Terms constitute the full agreement between you and TIANA JEWEL and may only be amended in writing. They apply to the exclusion of all other terms or conditions of contract proposed
Since we principally deals with the UK and EU market, we cannot guarantee that it accords with local laws of any other countries (though we will try to make sure it does).
Under current UK legislation it is an offence to sell knives and certain bladed or pointed articles to persons under 18 years of age. When purchasing these products (or other age-restricted products, such as Alcohol) we will ask you to confirm that you are of the age legally required. Where payment is made by you using methods other than Visa/Mastercard there may be a delay to your order while we verify your age and you may be required to send us proof of age.
Due to limitations with sending dangerous goods internationally we reserve the right to cancel any order, or withdraw any item that may be deemed as dangerous during transportation from an international order, we will try our best to contact anyone who may be affected by this before we take action, however we cannot be held liable if no contact was made.